Empower Every Agent. Connect with Every Customer.

Limn delivers the missing link. We enable simple, efficient, and reliable TTY handling for every agent, fully integrated into the platform you already use.

What is TTY

Universal Access

Effortlessly extend your service to all customers, ensuring compliance and demonstrating a true commitment to inclusion.

Agent Empowerment

Equip your team with intuitive tools within their existing workflow. No complex procedures, no steep learning curves—just seamless customer connection.

Platform Native

Our solution is built for Genesys Cloud, ensuring reliability, security, and a frictionless experience that feels like a native feature of your platform.

Is Your Contact Center Truly Open to All?

Modern customer experience promises connection for everyone. But legacy technologies and complex workflows can create unintended barriers, leaving segments of your audience without a voice.

True communication excellence means meeting customers where they are, on their terms, with the tools they rely on. It’s not just a feature; it’s a fundamental responsibility.

Today most organizations rely on relay services to support Deaf, hard of hearing or speech impaired customers. This not only puts a stranger outside your organization in the middle of your sometimes confidential conversations with your customers but also makes the interaction much more cumbersome. Let your customers communicate directly with your resources.

Effortless Inclusion, Powered by Innovation

Limn Technologies builds elegant solutions that integrate directly into your Genesys Cloud contact center. We bridge the gap between legacy accessibility needs and a modern, agile agent workspace.

Our platform extension empowers every agent to handle a wider range of customer interactions confidently and efficiently, without specialized training or disruptive hardware.

What is TTY anyway?

A Teletypewriter (TTY) is a telecommunications device that enables individuals who are Deaf, hard of hearing, or speech-impaired to communicate over the telephone network using typed text instead of voice. Messages are entered on a keyboard and transmitted over traditional phone lines, where they are displayed on a receiving device or relayed by an operator. TTY technology has long provided reliable access to essential services and customer communications for people with hearing or speech differences.

Developed in the 1960s and adapted from early teleprinter systems, TTY represented a major breakthrough in accessibility. Innovators such as Robert Weitbrecht created the first practical TTY acoustic coupler, allowing typed messages to travel across standard phone lines. This advancement paved the way for accessible telephone communication, ultimately becoming a regulatory and ethical cornerstone for organizations committed to equal access in telecommunications and customer support.

While modern communication platforms and mobile devices continue to include basic TTY compatibility, contact centers — including leading cloud solutions such as Genesys Cloud — offer limited native TTY support. Industry standards are evolving toward Real-Time Text (RTT), which provides richer, character-by-character transmission, but adoption remains inconsistent across networks and applications. This gap underscores the importance of specialized solutions like ours, designed to ensure customers who rely on TTY can still reach your contact center reliably, compliantly, and with the same level of service as any other channel.

Let us help you handle TTY calls directly in your contact center without relay services.

Every client needs direct access to your contact center using the tools they have to communicate.